Frequently Asked Questions

Everything you need to know about buying, selling & bidding on LOQTA

Account
What is LOQTA?

LOQTA is a car buying, selling, and auction platform that connects buyers and sellers while offering all required ownership transfer and vehicle services in one place.

Are documents verified?

Basic document checks are conducted, but users are responsible for reviewing vehicle details before finalizing transactions.

What if there is a dispute?

LOQTA provides a dispute support process. Users can report issues, and our team will review the case objectively.

How do I report suspicious activity or violations?

You can email the support team at info@loqtaauction.com.

How can I contact LOQTA support?

You can reach our support team through the in-app help section or official contact channels for assistance.

Service
Is LOQTA a car dealer?

No. LOQTA is a technology platform that facilitates car transactions and auctions. We do not own or sell cars directly unless explicitly stated.

How do I buy a car on LOQTA?

You can browse listings, participate in auctions, or purchase available cars directly. Once confirmed, LOQTA guides you through ownership transfer and required services.

How do car auctions work?

Sellers list cars for auction with a starting price. Buyers place bids within the auction time. The highest valid bid at closing wins the car.

Are all cars inspected?

Inspection availability depends on the listing. Some cars include inspection reports, while others may require optional RTA or third-party testing arranged through LOQTA.

What services are included when buying a car?

Mandatory services may include admin fees, title transfer, RTA testing, and passing. Optional services like insurance, detailing, or extended checks may also be available.

Can I choose which services I want?

Yes. Mandatory services are required by law, while optional services can be selected based on your needs.

How do I sell my car on LOQTA?

Create a listing by uploading your car details, images, and documents. You can choose to sell directly or through an auction.

What happens after I win an auction?

You’ll be prompted to complete payment and select required services. LOQTA will then manage the ownership transfer and next steps.

Can I communicate with the seller or buyer?

Communication is managed within the platform to protect user privacy and ensure safe interactions.

Can I finance a car through LOQTA?

Financing options are not currently available through LOQTA but the feature is coming sooner than you expect.

Payment
Are there any fees for selling a car?

Fees may apply depending on the selling method, listing type, or successful transaction. All fees are clearly shown before confirmation.

How do payments work?

Payments are processed securely through approved payment gateways. LOQTA does not encourage off-platform payments for your safety.

Is my money safe?

Yes. LOQTA prioritizes security and transparency. Funds are handled through secure systems and released only after transaction milestones are met.

Can I cancel a transaction?

Cancellation policies depend on the transaction stage. Some services or auction wins may not be refundable once confirmed.

Still have questions? We're here to help.

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