1. No Vehicle Returns

• Loqta provides a marketplace and does not buy or sell vehicles directly.
• All vehicle purchases made through the App are final. We do not accept returns or provide refunds for purchased vehicles.

2. Subscription & Listing Fees

• Monthly and yearly subscription fees are non-refundable, even if you stop using the App before the end of your billing period.
• Auction listing deposits and any related charges are also non-refundable once the auction process has started.

3. Add-On Services

Fees for optional or mandatory services (such as inspections or documentation) are non-refundable once the service has been initiated.

4. Payment Errors

If a payment is accidentally charged more than once due to a technical error, contact us within 7 days at support@loqtaauction.com with proof of payment. Verified duplicate charges will be refunded to the original payment method.

5. Cancellation

• You may cancel your subscription at any time through your account settings.
• Cancellations stop future billing but do not result in a refund of amounts already paid.

6. Contact

For any questions about this policy or to request a review of a payment error:

Email: support@loqtaauction.com
Phone: +971 56 922 2775